The first rule of tech problems is, “Try turning it off and back on.” It sounds silly, but it works way more often than you’d expect, so that’s a good place to start. If you’ve restarted your Wi-Fi router, modem, and PS4 and still aren’t getting a connection, it’s time to start looking other places.
First, make sure your Wi-Fi itself is working. Can your phone or another device connect to it? If not, your Wi-Fi is likely the source of the issue and not the PS4. If your other devices can connect but your PlayStation 4 cannot, make sure you’ve got the correct Wi-Fi password entered in the PS4’s settings and try moving the PS4 closer to the router. You might also consider expanding your Wi-Fi network or using an ethernet cable if your PS4 struggles to get a solid connection.
If your PS4 can connect to the Wi-Fi but networking features aren’t working, check Sony’s PlayStation Network (PSN) Status page to make sure PSN is up and running. It does have downtime occasionally, so it could just be temporarily out of service.
