Earlier today Indian retail giant Reliance Digital had put the PS5 for sale on its website. From 11:57am till around 1pm you could purchase the console from Reliance Digital. However from around 4pm onwards, IGN India readers were reporting that their orders were being cancelled wholesale. As per one popular PS5 Discord server’s admins, over a 100 orders were placed by its members alone.
However that doesn’t mean there isn’t any information regarding why Reliance Digital listed and mass-cancelled a large number of PS5 units. For one, we reached out to sources in the supply chain who have proved exceptionally reliable in the past.
All of them told us that Sony hasn’t informed retail of a restock just yet and corroborated that the Amazon India restock was essentially the company offloading returned goods.
While this would explain why no other retailer had the PS5 listed for sale, it didn’t explain why Reliance Digital did. As per a post on a Facebook PS5 India group this PS5 restock was all in name.
Turns out, that instead of adding a function to allow users to be notified of when the PS5 would be available, Reliance Digital staff made the console in stock — at a time when it had no stock to begin with. IGN India was able to verify these claims as accurate after reaching out to the source of the post.
Reliance Digital Doesn’t Care About PS5 or Xbox Series X — Here’s Why
This isn’t the first time Reliance Digital has fallen afoul with Indian gamers.
During the PS5 India launch readers informed us their pre-orders placed via Reliance Digital had been cancelled. A day later the company claimed this was due to “overwhelming response”.
This happened with Xbox Series X pre-orders at Reliance Digital at well. At the time it was suggested that the retailer took pre-orders in excess of the stock that was allotted to it.
With the PS5, history seems to have repeated itself. Again. That too, after it was discovered that the company’s PS5 pre-registration survey leaked personal data of prospective customers.
This follows the fan base rallying around the #RestockPS5India hashtag on Twitter, the community’s zero tolerance policy against scalpers, and assistance in the form of user-created bots to help would be buyers as well as a petition.
The Indian gaming community has been incredibly vocal about being treated with respect, on par with the company’s customers in developed markets.
As always, we reached out to Sony India and Reliance Digital for comment. Though given the track record of either company, we’re not expecting a response anytime soon.