Virtual tours to chatbots, check out a few emerging technological trends in the travel sector now.
With the COVID-19 pandemic confining people to their homes and causing hotels to close, the travel sector experienced a significant decline. However, as the world adjusted to the new normal, the industry quickly adapted to ensure its survival.
Undoubtedly, the tourism industry suffered the most during the COVID-19 pandemic. With people confined to their homes, hotels shutting down, and the fear of contracting the virus, the travel sector experienced a prolonged period of inactivity. However, with the gradual acceptance of the new normal, the industry swiftly adjusted itself to thrive in the post-pandemic world, prioritizing the use of technology to enhance the traveler’s experience.
Here are a few emerging technological trends revolutionizing the travel sector:
- Virtual tours: Gone are the days of relying solely on reviews when booking a hotel, only to be disappointed upon arrival. With virtual tours, potential tourists can now explore various sites and accommodations before making their travel plans. These tours provide a 360-degree view of rooms and the hotel’s location, allowing travelers to filter out unsuitable options and ensure a memorable holiday experience.
- Chatbots: When visiting travel websites, you may have noticed the presence of chatbots. These AI-powered assistants prompt you to provide your preferences and plans, offering personalized assistance and recommendations. Chatbots simulate human communication through phone and text conversations, providing real-time customer service 24/7. They can answer frequently asked questions and connect you to an employee if necessary.
- Contactless payments: What was once considered a luxury has now become a necessity in the post-pandemic world. The travel industry has swiftly adopted contactless payment methods, allowing for faster payment processing and improving the traveler’s overall experience. With concerns about virus transmission, many tourists prefer avoiding cash and unnecessary physical contact during transactions. This shift has revolutionized payments across all sectors, offering added security and peace of mind to travelers.
- Self-check-in: Self-check-in systems have gained popularity in airports worldwide. These automated kiosks help reduce queues at check-in counters and streamline the process for travelers. Additionally, self-baggage drop facilities are gradually being introduced, further enhancing the efficiency and convenience of air travel.
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