In a recent incident of delivery scam, a woman who placed an order for an Apple Watch 8 worth ₹50,900 on Amazon India was shocked to receive a cheap imitation valued at only ₹2,000. This incident has left her profoundly disappointed and frustrated with the online retail giant.
According to online reports, a woman named Sanaya shared her experience on Twitter. She stated that she ordered an Apple Watch 8 from Amazon India on July 8, but instead received a fake ‘FitLife’ watch on July 9. Despite making multiple calls to Amazon’s customer service, she claims that they have been unresponsive.
“NEVER ORDER FROM AMAZON!!! I ordered an @Apple watch series 8 from @amazon on 8th July. However, on the 9th I received a fake ‘FitLife’ watch. Despite several calls, @AmazonHelp refuses to budge. Refer to the pictures for more details. Get this resolved ASAP,” she wrote in the post.
The counterfeit watch, valued at only ₹2,000, was a significant disappointment compared to the premium device she had expected to receive.
In response to Sanaya’s post, the Amazon Help Twitter account apologized for the inconvenience and requested her to send the order details via DM (direct message).
The tweet was initially posted on July 11. In a subsequent post, Sanaya expressed her frustration, saying, “It has been over 24 hours since the tweet, and it has been three days since I received the counterfeit watch. I reached out to @AmazonHelp for assistance, but unfortunately, they have not been helpful and are unwilling to provide any support.”
Unfortunately, this is not the first time that online commerce platforms have mishandled deliveries. Similar incidents have been reported in the past, as multiple users have shared their own experiences in the comments section of Sanaya’s post.
One user wrote, “Amazon sells used products. The same thing happened to me when I ordered the SAMSUNG NOTE 10. The volume key had issues, and when I took it for service, they informed me that the phone had already been sold and was no longer under warranty. I went back and forth between @SamsungIndia and @amazonIN, but nothing was resolved!”
This incident comes just days before Amazon’s annual Prime Day sale, which is scheduled to begin on July 15. It highlights the urgent need for stricter scrutiny and improved safeguards to protect customers from such fraudulent practices.