After trying to sell the company, Humane AI now asks users to stop using its charging case 

Things are not looking too great for Humane AI. The company has now warned users to “immediately” stop using their AI Pin charger due to safety concerns. This urgent notice comes just days after reports surfaced about the company’s attempts to sell itself. Humane AI has issued a precautionary notice asking users to immediately stop using and charging their Charge Case Accessory due to a potential fire safety risk. The company, which recently attempted to sell itself, identified an issue with certain battery cells supplied by a third-party vendor.

The problem came to light after a single report of a charging issue while using a third-party USB-C cable and power source. Upon investigation, Humane AI discovered that the battery cells from this vendor no longer met their quality standards. This raises concerns that these specific battery cells could pose a fire hazard. In response, Humane AI swiftly disqualified the battery supplier and is now working to find a new vendor to ensure their high-quality standards are upheld.

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The identified issue is specific to certain battery cells in the Charge Case Accessory and does not affect the accessory’s hardware design. Additionally, Humane AI clarified that its other products, including the Ai Pin, Battery Booster(s), and Charge Pad, are not affected by this issue. These products do not contain batteries or components from the disqualified vendor and are safe for continued use.
Humane AI emphasised that customer safety is their top priority. The company ensures that all its products, including the Ai Pin and its accessories, are designed with safety in mind and undergo rigorous testing to meet US and international safety standards.

To compensate for the inconvenience caused by this issue, Humane AI is offering affected customers an additional two months free of the Humane subscription. The company reassured users that they are committed to their safety and satisfaction and will provide further updates once the investigation is concluded.

This precautionary measure underscores the importance of quality control and safety in product manufacturing. While the situation may cause some inconvenience to users, Humane AI’s proactive approach and transparent communication aim to maintain trust and prioritize customer safety

Humane AI’s request for users to stop using their Charge Case Accessory is a precautionary step to address a potential fire safety risk associated with certain battery cells from a third-party vendor. The company is taking immediate action to resolve the issue and ensure the continued safety and satisfaction of its customers.