OnePlus has recently announced that it will provide a “lifetime screen warranty” to users in India who experience the green line display fault on their phones. Additionally, the company is offering an upgrade discount to OnePlus 8 and 9 series owners if parts are unavailable for a screen replacement. This move comes in response to an increasing number of consumer complaints about permanent green lines appearing on AMOLED smartphones across different manufacturers, price ranges, and operating systems. OnePlus believes that offering a lifetime screen warranty and upgrade discounts will address these concerns.
According to a spokesperson for OnePlus, the company understands the inconvenience caused by this issue and apologizes for it. They are encouraging affected users to visit the nearest OnePlus service center for a free screen replacement. In addition, select users of OnePlus 8 and 9 Series devices may receive a voucher that offers a fair percentage of the device value towards upgrading to a new OnePlus device. This lifetime screen warranty applies to all affected OnePlus phones in India, not just specific models.
Prior to this announcement, OnePlus had already informed customers at OnePlus Exclusive Service Centers about the possibility of upgrade discounts for owners experiencing the green line issue. This discount voucher is available for OnePlus 8 Pro, 8T, 9, and 9R owners. However, the availability of spare parts at specific stores may affect the eligibility for screen replacements. To take advantage of these upgrade discounts, customers must purchase replacement devices through the OnePlus India website and not through other retailers. The India-exclusive OnePlus 10R also offers additional discounts.
This initiative by OnePlus provides relief for users dealing with the green line fault on their phones in India. Although the announcement does not specify the condition of the affected phone, it may be beneficial for users, especially those with older devices that won’t fetch a good resale value, to opt for a phone upgrade. It is worth noting that not all OnePlus devices are eligible for the upgrade offer, suggesting that either these devices aren’t as affected or OnePlus has enough spare parts to meet warranty obligations for screen replacements.
While the green line issue has been observed on various Android phones from different manufacturers, OnePlus is one of the first companies to address this problem by offering a lifetime screen warranty and upgrade discounts. Hopefully, other OEMs will follow suit and provide relief to their affected consumers.
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Deepak Sen is a tech enthusiast who covers the latest technological innovations, from AI to consumer gadgets. His articles provide readers with a glimpse into the ever-evolving world of technology.